we are proud to provide quality handmade jewelry and we celebrate the individual nuances that each piece has. given the handmade nature, no two pieces are exactly alike. listing images are only an example of how the jewelry will look. we also use several precious and semi precious stones. color, shape and texture of the stones is natural and will vary. production times typically take 1-2 weeks, but during sales or promotions production times may be extended due to an increase in orders.
in anticipation for the holidays, we have prepared an amazing IN STOCK section. do your holiday shopping from IN STOCK and get it shipped within 1-2 business days! click here to see the perfect holiday gifts!
SHOP EARLY! we handmake each piece which takes time. due to the influx of orders, and with the black friday sale, orders that are placed after 11/24 may take an additional 2-3 weeks for production. our team will do its best to get orders shipped ASAP. all orders placed during the black friday sale will be final sale. no returns, refunds or exchanges. no customizations during the black friday sale.
our jewelry is handmade in Waxahachie, TX. production usually takes 1-2 weeks prior to shipping your order. Please keep in mind that production time typically increases during sales and holidays. we do have some items that are IN STOCK that usually ship within 1-2 business days.
CHANGES TO AN ORDER
our team starts processing orders the next business after they are placed. any changes or updates need to be emailed to email@example.com within 24 hours of placing the order.
customization requests (such as metal color or necklace length) should be emailed to firstname.lastname@example.org. if we can accommodate the request, there is a minimum $10 fee for all customizations. any request that affects the design will not be approved.
If the piece is no longer on the website we are unable to custom make it for you, but we promise you will be able to find something else perfect for you in our large selection of jewelry!
during large sales (such as black friday) we are unable to process order customizations.
ROUTE PACKAGE PROTECTION
we are so excited to offer Route+ package protection!
what is Route?
Route is a mobile app that allows you to visually track all of your online orders in one place. no need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. download the app by clicking here!
what is Route+?
by selecting Route+ at checkout your order will be protected from damage, loss, or theft. in the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or a full refund! need to file a claim? click here
what if I don't want Route+?
we totally understand! however, if you opt out of Route+ we will not be able to refund or replace orders that are lost, stolen, or damaged during shipping.
WHEN WILL MY ORDER SHIP?
as soon as your order is ready we will email you the tracking information! because our jewelry is handmade, production typically takes 1-2 weeks prior to shipping. at this time, some orders are taking an additional week to ship.
MY TRACKING ISN'T UPDATING OR STILL SAYS "PRE-SHIPMENT"
once we print a shipping label the package is delivered to the postal service within 24 hours. unfortunately, we have no control over postal service tracking and can not provide any additional updates.
once your order says delivered there is still a chance that it can take 1-2 business days to show up at your door (weird, I know, but it's been happening). if your order still has not arrived please file a claim with your postal service. email email@example.com if your package is lost and keep us updated on the status.
I NEVER GOT A TRACKING NOTIFICATION
check your SPAM, JUNK, PROMOTIONS, etc folder! more often than not, your notification will be there. if not, email firstname.lastname@example.org and we will be happy to send you the tracking information again!
WHAT IS THE SUBSCRIPTION?
each month we launch a new collection with the most incredible pieces that are not only wearable art, but have so much meaning behind them. our subscriptions get you the NEWEST jewelry at the LOWEST price! we are talking wholesale pricing OR BETTER!
we have SIX amazing subscription options! mini hoop, S-M hoop, L-XL hoop, ear cuff, chain, and charm of the month. subscription pieces are kept secret until they are revealed and shipped the following month. but don't worry, we will give you clues all month to know what to expect. ready to join the club? <click here> to pick your subscription!
WHEN DO THEY SHIP?
all orders will start shipping the 10th of the next month (ex. if you purchase June 4th your order will not start shipping until July 10th). orders must be placed by the last day of the month to get next month’s subscription (ex. must order by September 30th 11:59 EST to receive October subscription).
WHEN WILL I BE CHARGED?
Subscriptions are a monthly, recurring fee that will be charged on the same date every month (date of your original order). ex. if your first subscription order was placed on September 27th, you will be charged again on October 27, November 27, December 27, etc.
CAN I BUY THE SUBSCRIPTION PIECES AFTER THEY HAVE BEEN REVEALED?
YES! subscription pieces will be available for purchase at full retail price after being shipped to subscribers. But why wait and pay full retail when you can have them first and at a MAJOR discount?!?
CAN I USE A DISCOUNT CODE ON SUBSCRIPTIONS?
discount codes, promotions, and gifts with purchase do not apply to this product. subscription purchases are final sale. No refunds or exchanges as these pieces are already highly discounted.
WHAT IF I ORDER OTHER JEWELRY WITH MY SUBSCRIPTION?
any other items purchased in the same order as your subscription will ship on the 10th of the following month with the subscription product.
CAN I EDIT/MODIFY/SKIP MY SUBSCRIPTION?
YES!! you can skip, modify or cancel at anytime in your account under the ‘subscriptions’ tab. any and all changes (like swapping subscription or switching metal color) must be done BEFORE your charge date to be counted towards that subscription
we want you to LOVE your jewelry but understand that sometimes its just not the right piece or that circumstances change.
- within 24 hours of order being placed you may cancel for a refund or store credit
- within 60 days of order being placed we can issue store credit only
customer is responsible for all shipping cost. jewelry must be returned in the original condition. store credit will be issued once the jewelry has been received. all sale, subscriptions, and customized items are FINAL SALE. no returns or exchanges.
you can exchange your item within 60 days of when you placed your order. sale items, subscription, and customized pieces are final sale and not eligible to be exchanged.
SALES + PROMOTIONS
all sale items are FINAL SALE. this includes any promotional sales (such as black friday), mystery bags + subscriptions. no returns, refunds or exchanges.
promos can not be combined with any other discount codes and do not apply to subscription pieces.
we will cover all manufacture defects at no cost to you within 60 days of purchase! email email@example.com and she will provide you with a shipping label
all other repair request should be emailed to firstname.lastname@example.org with a picture of the damaged jewelry and a brief description of what happened and what needs to be repaired. we can repair most things for a small fee + shipping cost.
OH NO! I LOST 1 OF MY EARRINGS? CAN I GET A MATCH?
yes! we can make a replacement for all current earrings. email email@example.com and we will get you taken care of.