We are proud to provide quality handmade jewelry and we celebrate the individual nuances that each piece has. Given the handmade nature, no two pieces are exactly alike. Listing images are only an example of how the jewelry will look. We also use several precious and semi precious stones. Color, shape and texture of the stones is natural and will vary. Production times typically take 1-2 weeks, but during sales or promotions production times may be extended due to an increase in orders.
Our jewelry is handmade in Waxahachie, TX. Production usually takes 1-2 weeks prior to shipping your order. Please keep in mind that production time typically increases during sales and holidays. We do have some items that are IN STOCK that usually ship within 1-2 business days.
CHANGES TO AN ORDER
Our team starts processing orders the next business day after they are placed. any changes or updates need to be emailed to firstname.lastname@example.org within 24 hours of placing the order.
Customization requests (such as metal color or necklace length) should be emailed to email@example.com. If we can accommodate the request, there is a minimum $10 fee for all customizations. Any request that affects the design will not be approved.
If the piece is no longer on the website we are unable to custom make it for you, but we promise you will be able to find something else perfect for you in our large selection of jewelry!
During large sales (such as Black Friday) we are unable to process order customizations.
WHEN WILL MY ORDER SHIP?
As soon as your order is ready, we will email you the shipping information! We are proud to provide high quality, affordable jewelry that is handmade in our studio in TX. We have the most talented, dedicated artisans who skillfully handcraft each piece for you! Production time typically takes 1-2 weeks, however please allow an additional 1-2 weeks for production as we navigate nationwide supply issues and an increase in orders.
MY TRACKING ISN'T UPDATING OR STILL SAYS "PRE-SHIPMENT"
Once we print a shipping label the package is delivered to the postal service within 24 hours. unfortunately, we have no control over postal service tracking and can not provide any additional updates.
Once your order says delivered there is still a chance that it can take 1-2 business days to show up at your door (weird, I know, but it's been happening). If your order still has not arrived please file a claim with your postal service.
If the package is marked delivered but there is no package, wait at least 5 days and if the package has still not arrived, a police report is required.
Email firstname.lastname@example.org if your package is lost and keep us updated on the status.
I NEVER GOT A TRACKING NOTIFICATION
Check your SPAM, JUNK, PROMOTIONS, etc folder! More often than not, your notification will be there. If not, email email@example.com and we will be happy to send you the tracking information again!
We want you to LOVE your jewelry but understand that sometimes its just not the right piece or that circumstances change.
- within 24 hours of order being placed you may cancel for a refund or store credit
- within 60 days of order being placed we can issue store credit only
customer is responsible for all shipping cost. jewelry must be returned in the original condition. store credit will be issued once the jewelry has been received. all capsule, customized items, and sale/promotions are FINAL SALE. no returns or exchanges. (excludes NEWBIE15 and SB Reward codes). items purchased in any buy/sell/trade group are not eligible for return.
If you have a return, please fill out the Returns & Exchanges form below -
all request must include the original order number and date. we will reach out to you within three business days to address your return. if you do not receive an email from us after three business days, please email firstname.lastname@example.org to confirm that we've received your request.
SALES + PROMOTIONS
All sale items are FINAL SALE (excludes NEWBIE15 and SB Reward codes). This includes any promotional sales (such as Black Friday, BOGO, etc.), mystery bags + capsule. No returns, refunds or exchanges. Promos can not be combined with any other discount codes and do not apply to capsule pieces.
We will cover all manufacture defects at no cost to you within 60 days of purchase!
If your item needs to be repaired, please fill out the Repair Request Form.
We will reach out to you within three business days to address your return. If you do not receive an email from us after three business days, please email email@example.com to confirm that we've received your request. All other repair request should include a picture of the damaged jewelry and a brief description of what happened and what needs to be repaired. We can repair most things for a small fee + shipping cost.
OH NO! I LOST 1 OF MY EARRINGS? CAN I GET A MATCH?
Yes! We can make a replacement for all current earrings. Email firstname.lastname@example.org and we will get you taken care of.